Frequently Asked Questions

See below, some our most Frequently Asked Questions

Do I have to lodge a tax return?

Most people need to lodge a tax return each year. If you have received any income during the financial year, you need to lodge a tax return. However, there are certain exceptions based on age, income and expenses. Your best option is speak with one of our accountants.

Can you do multiple years?

Yes, we are able to lodge several years for you to request old information from the ATO.

How do you usually charge for your service?

The cost to prepare a standard individual tax return is $200 when you pay upfront. We accept cash, Visa, Mastercard and direct credit via internet banking. When available we can deduct our fees from your refund – there is an additional $30 fee to arrange this. There are additional charges for tax returns involving rental properties, ABN income, capital gains tax, and other matters outside standard requirements.

I don’t have receipts what can I claim?

Understanding when you need a receipt to claim a tax deduction is important to ensure you don’t pay more tax than necessary. These are deductions based on expenses incurred. For example, if your total claim for work related to expenses is $300 or more, you must have written evidence to prove your claims. As long as you have documentation that includes: the name of the supplier amount of the expense, what the goods or services are, date the expense was incurred, and the following documents are also acceptable as written evidence:

  • Bank statements
  • Credit card statements
  • BPAY reference numbers
  • Email receipts
  • PAYG payment summary
  • Paper or electronic copies of original documents

How long until I get my refund?

On average refunds (when due) take from 10 to 14 business days. During the peak if tax season refunds may not arrive until 21 business or more. On rare occasions a refund may take longer than this, our staff will however endeavour to keep you informed throughout the nature process at the tax office discretion.

What’s the tax-free threshold?

For the 2023 income tax year, the tax-free threshold is $18,200.

Can’t I just lodge my tax return online or at an Australian Taxation Office for free?

Should you choose to, you can lodge a simple tax return online or directly with the ATO. However, they will probably not advise you of what deductions, offsets and credits you might be eligible for. When you have your tax return prepared by a Trezona Accountant we have the expert knowledge to make sure you get the best refund possible.

I used to live in Alice Springs but have moved away. Can you still do my tax return for me?

Yes, we offer our tax service to existing clients and can help you out over the phone or via email too. Tax refunds typically take around two weeks and you can contact us at any stage to check the progress of your return.

What paperwork do I need to bring to my tax appointment?